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  • Oliviero Beha

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    Accordo tra ENEL e Associazioni dei Consumatori. Soluzione in vista per le migliaia di clienti Enel che hanno denunciato a La Radioacolori i disagi creati dai nuovi contatori elettronici, che avevano di fatto reso insufficiente il contratto da 3 Kwh a disposizione della maggior parte degli utenti.

    Dopo tre puntate nelle quali la trasmissione ha raccolto proteste e testimonianza sull?impossibilita? di continuare ad usare contemporaneamente piu? elettrodomestici, Enel e Associazioni dei consumatori hanno sottoscritto nella serata del 5 febbraio un accordo che dovrebbe eliminare i problemi.
    Ecco i punti principali dell?intesa:
    1) Fermo restando il contratto da 3 kW che consente un prelievo illimitato fino a 3,3 kW si ? deciso di prolungare da un?ora fino a tre ore il tempo di ?tolleranza? durante il quale il cliente potr? disporre di una potenza fino a 4 kW. Questo per rendere possibile un uso contemporaneo di pi? elettrodomestici senza interruzione. Tale prolungamento della ?tolleranza? sar? attivato da subito per i contatori in corso di sostituzione, per quelli gi? installati occorreranno circa quattro mesi per le necessarie modifiche.
    2) Consentire anche a tecnici di fiducia delle Associazioni di partecipare, unitamente ai tecnici Enel, alla verifica del funzionamento del contatore, secondo i parametri sopra esposti, presso clienti che l?abbiano richiesta per iscritto a tali Associazioni.
    3) Mettere a punto, anche in base alle proposte delle associazioni, una nuova offerta di tariffa bioraria per il clienti con contratto da 3 kw, come gi? oggi avviene per quelli con contratto da 6 kw, dopo che l?Autorit? per l?energia elettrica e il gas avr? stabilito la nuova tariffa per la fascia sociale e dopo che sar? entrato in funzione, entro la prossima estate, il sistema di telelettura dei consumi.
    4) Sviluppare una adeguata campagna informativa sul contatore elettronico, sul suo uso e sui suoi vantaggi per il cliente, in collaborazione con le Associazioni dei consumatori.

    Grazie agli ascoltatori de La Radioacolori che con le loro segnalazioni e la loro attiva partecipazione hanno contribuito alla soluzione del problema.

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