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    Home > articoli > L’adsl funziona davvero?

    L’adsl funziona davvero?

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    ADSL, Asymetric Digital Subscriber Line. Il nome per esteso e? tecnico, ma l?acronimo e? ormai di uso comune visto che le offerte pubblicitarie dei gestori telefonici rimbalzano quotidianamente dalle pagine dei giornali agli spot televisivi. L?Adsl e? la soluzione piu? evoluta per il collegamento telefonico ad Internet e sulla carta dovrebbe offrire una veloce trasmissione di dati. Se, per intenderci con una metafora, con la normale linea analogica che abbiamo tutti noi in casa si puo? viaggiare in Internet a 56 all?ora, con una linea Adsl si puo? arrivare, in teoria, fino a 640 all?ora.

    Per l?utente questo vuol dire minor tempo di collegamento, e quindi minor costo telefonico, e la possibilita? di accedere alla visione di filmati o all?ascolto di documenti sonori che con la normale linea analogica sono difficili da gestire.
    Attualmente, in Italia, il 3 per cento degli oltre 17 milioni di collegamenti ad Internet sono su linee Adsl, ma secondo le previsioni la quota dovrebbe salire al 25 per cento entro i prossimi 5 anni.
    Riservate in un primo tempo alla aziende e ai liberi professionisti, le offerte Adsl dei diversi gestori telefonici puntano ora a conquistare il mercato domestico. La concorrenza sta spingendo i costi al ribasso, gli utenti rispondono con interesse, ma non mancano le proteste per la delusione di un servizio che non sempre si rivela all?altezza delle promesse: linee che non funzionano, velocita? di navigazione troppo lenta, Call center inadeguati.
    L?impressione e? che il successo delle offerte Adsl stia cogliendo impreparati i gestori telefonici, che solo ora, a contratti stipulati, corrono ai ripari cercando di migliorare la qualita? della Rete ed i servizi ai clienti.

    Il 30 settembre scorso la Radioacolori ha dedicato una puntata alle proteste dei clienti Tiscali, che riuniti in un club – chiamato club ? quelli che? il 13 agosto”, dalla data di inizio dei problemi -, chiedono informazioni certe sulla natura dei guasti, soluzioni adeguate e rimborsi per i giorni di mancato funzionamento della linea.

    Dopo la trasmissione, alla quale ha partecipato anche l?azienda, Tiscali ha dato vita ad una task force per affrontare i casi pi? urgenti e ha preso contatto con il club ?quelli che? il 13 agosto? per monitorare insieme le proteste ed i disagi.

    Per segnalare il tuo caso al club ?quelli che? il 13 agosto? collegati al sito: http://www.ita25.com/tiscaliadsl

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