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  • Oliviero Beha
     
    Home > articoli > Spazio segnalazioni
    28
    gen.
    2004

    Spazio segnalazioni

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    VICISSITUDINI SU ADSL ? ISDN ?MULTINUMERO? In data 23 ottobre, dato che possiedo presso la mia abitazione (oltre al collegamento ALICE ADSL) una linea ISDN ?mononumero? che provocava spesso un disturbo quando, essendo impegnati in una telefonata, ne arrivava contemporaneamente un?altra, ho deciso di richiedere a TELECOM la concessione di un 2^ numero su ISDN al fine di evitare proprio quella noiosit?. Chiamato il 187 e conosciuti i costi (avendo anche avuta assicurazione che alle 2 linee avrebbero corrisposto i due numeri diversi) ho comunicato di aderire alla offerta. Faccio osservare che l?incaricato TELECOM non mi ha minimamente avvertito che ci sarebbe stato alcun problema per altri servizi concessi sempre da TELECOM (tanto per essere chiari su ALICE ADSL!!).

    Dopo oltre 1 settimana, non avendo avuto alcuna risposta da TELECOM, Ho di nuovo interpellato il 187; Mi ? stato risposto che era necessario aspettare … ?per problemi tecnici?! Stessa risposta nelle 2 successive settimane nelle altre 3 chiamate fatte sempre al 187.
    Poi, intorno al 10 novembre, visto che la cosa si stava trascinando troppo ho chiesto di conoscere questi ?fantomatici? problemi tecnici e, da un operatore dichiaratosi ?tecnico?, mi ? stato spiegato che per procedure interne la cosa non era fattibile data la incompatibilit? fra la presenza di ADSL e la concessione proprio del ?multinumero? su ISDN. Allo stesso ho quindi dichiarato esplicitamente (e senza alcuna possibilit? di ?fraintendimento?) che ritenevo annullata la precedente richiesta di ?multinumero? dato che non intendevo assolutamente privarmi di ALICE ADSL!Nello stesso periodo (date proprio le lungaggini TELECOM e le mancate notizie) ho interessato direttamente via e-mail il signor MASSIMO MELIANI (funzionario TELECOM della sede Toscana che in passato si era mostrato efficiente per risolvere problematiche commerciali) e lo stesso, tramite un suo diretto collaboratore, mi aveva confermato le stesse indicazioni forniteci dal tecnico su citato e anche a lui avevo spiegato che decidevo di nulla fare pi? in argomento! E? quindi del tutto incomprensibile ed immotivata la disattivazione del collegamento ALICE effettuata fra l?altro la notte del 22 novembre (sabato). Al 187 da noi interpellato pi? volte mi sono state fornite pi? versioni tutte, comunque, assolutamente non corrispondenti alle nostre richieste. Faccio notare infatti che nel contratto stipulato per ALICE si dice esplicitamente che l?eventuale richiesta di cessazione/interruzione/disattivazione deve essere fatta per iscritto! DOVE E? LA NOSTRA RICHIESTA SCRITTA? Luned? 24 novembre ho subito inviato una RACCOMANDATA (allegata alla presente) alla sede legale di TELECOM, copia della quale ho spedito alla Direzione Generale di Milano. Solo il venerdi successivo (28.11) siamo stati riallacciati da un tecnico di una impresa appaltatrice di TELECOM.
    Attenzione per?: lo stesso ci ha detto che a lui questa attivazione risultava come un ?nuovo cliente?!…
    BehaBlog ringrazia Sandro Salvetti
    GRAZIE RADIO A COLORI
    Gentile Redazione della Radio a Colori,
    chi vi scrive ? Robertino D?Alessandro, cittadino di Castagnole delle Lanze.
    Quest?estate sono intervenuto alla vostra trasmissione per segnalare il caso della strada Vecchia Bonetta che versava in condizioni critiche. Dopo il vostro intervento alla radio, “stranamente” il comune ha trovato i soldi per far riparare almeno in parte tale strada. Non erano bastate le petizioni che erano state fatte circa tre anni prima, ma sono bastati 15 minuti di trasmissione per far capire al sindaco che eravamo veramente stufi di tale situazione.
    Io ho sempre sostenuto che i mass-media, in particolare una trasmissione come la vostra, hanno una potenza di informazione e di persuasione non indifferente.
    Personalmente vi ringrazio, sia a nome mio che a quelli che lavorano la terra vicino alla strada in questione.
    Un saluto carissimo,
    Robertino D’Alessandro
    IL CASO ? leggi l’articolo

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