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  • Oliviero Beha

    Telefonia e proteste

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    Un caso inverosimile Sono responsabile di un punto vendita in provincia di Vercelli. L'azienda per cui lavoro, mi incarica nel mese di Febbraio 2003 di fare richiesta per l'allaccio di una linea telefonica in un ns. punto vendita carburanti in Piemonte. Mi attivo e dopo aver chiamato il servizio 191 invio un fax a Telecom con la documentazione richiesta. Dopo sei mesi (avete letto bene, sei mesi) Telecom Italia, invia sul posto una ditta di sua fiducia per installare dei pali per far arrivare materialmente il doppino telefonico al chiosco gestore...

    Il proprietario del suolo, ove erano stati installati i pali, giustamente si ‘altera’, visto che non era stato contatto da nessuno, e li fa togliere. Telecom provvede immediatamente alla rimozione. Dopo un po’ mi arriva una comunicazione nella quale mi si dice che stanno provvedendo ad ottenere le autorizzazioni e che prevedono di darmi la linea richiesta entro un tot periodo. Di queste comunicazioni me ne sono arrivate gi? tre e tutte e tre non sono state rispettate. L’ultima, arrivata il 26/11/2003, prevede l’installazione della linea entro il 31/12/2003. In data odierna mi viene recapitata una fattura Telecom per un importo di ? 379,00 nella quale mi sono stati addebbitati i costi di una linea telefonica a partire dal 30/06/03 al 31/12/03, oltre anticipo conversazione, contributo attivazione e quant’altro. Ho chiamato il 191 ma nessuno mi sa dire niente, mi rassicurano, attiveranno un reclamo.
    Oggi mi ? arrivata una nuova bolletta riferita al secondo bimestre con un addebito di ? 42,50. Vi sembra normale che, a distanza di un anno, non solo no ho la linea telefonica, ma addirittura mi si chiede di versare ? 379,00 ed ? 42,50 per un servizio di cui non ho mai usufruito e che nessuno mi sa dire se mai riuscir? ad utilizzare?
    BehaBlog ringrazia Alessandro Morelli
    Telecom: offerta Chat SMS
    Segnalo il fatto che Telcom sta recapitando in questi giorni adesioni mai richieste all’offerta CHAT SMS. Dal tono irridente dell’addetta del 187 alla quale ho comunicato la mia disdetta ad un’offerta mai richiesta (“ma ? gratis… anzi solo il primo bimestre”) sorge il sospetto che ci stiano provando. Moltiplicate 1 euro al mese per il numero di abbonati Telecom…
    BehaBlog ringrazia Paolo Rossi
    Entra nel Forum ?
    Scadono anche le ricaricabili?
    Volevo far presente questo: se si acquista una scheda prepagata e non si ricarica la stessa entro un anno la scheda viene disattivata; io avevo una scheda, che poi ho passato a mia moglie con un credito residuo al momento della disattivazione di ? 11.87 circa. Dato che rimborsano le schede telefoniche scadute, non credete sia giusto rimborsare anche queste schede? E’ normale che non sia possibile riattivare il numero disattivato facendo la ricarica, anche se con ritardo?
    P.S. Era un numero Omnitel
    BehaBlog ringrazia Alberto Battisti

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