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  • Oliviero Beha

    Un cambio poco conveniente

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    Sono una cliente Vodafone e, circa un mese fa, mi ? arrivata per posta una lettera, da parte di questa compagnia telefonica, in cui mi si offriva un cambio di scheda sim (gratuito entro il 15 aprile) con un ampliamento della memoria interna. All' inizio di questo mese la stessa compagnia mi sollecita, con un sms, al cambio. Venerd? 9 mi reco in un negozio Vodafone One, dove mi assicurano che il procedimento ? standard e gratuito, cos?, effettuo il cambio. La nuova sim funziona normalmente fino a domenica 18, poi, improvvisamente, il telefono non la riconosce pi?.

    Lascio passare una settimana, pensando che il problema sia dovuto alla nuova attivazione. Venerd? sera, contatto il 190; un operatore, del customer care Vodafone, mi dice che l’unica cosa che pu? fare ? provare a togliere la carta dalla rete e reinserirla (quest’operazione dovrebbe poter risolvere il mio problema) e conclude dicendomi che, se avessi avuto ancora problemi, avrei potuto recarmi in un negozio per provvedere alla sostituzione gratuita della scheda. Visto che il reinserimento in rete non sortisce alcun effetto, richiamo il 190 e l’operatore mi comunica che non mi rimane altro da fare che cambiare la scheda pagando 7 euro. Come pagando? Alle mie proteste, risponde assicurandomi che nel giro di mezz’ora mi avrebbe contattato per formirmi
    informazioni pi? precise. Poiché in realt? nessuno mi ha richiamata pi?,
    ho telefonato, nuovamente, al 190 dove mi ? stato ripetuto che per effettuare il cambio sim devo pagare 7 euro.
    A me sembra tutta una presa in giro! Mi piacerebbe sapere se sono l’unica sfortunata o se, in realt?, la
    compagnia gioca un p? con i suoi clienti, prima allettandoli e poi
    facendo pagar loro servizi a priori non richiesti.Grazie
    BehaBlog ringrazia Enrica Nicolini

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